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Course Introduction

course bro

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organizations realize business change, transformation and growth through the proper use of IT during the Fourth Industrial Revolution. ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.

Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT-enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.


ITIL 4 Certification Program

This Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme. The Foundation course is a mandatory requirement for all other levels.

 ITIL 4 pic1

 AXELOS has stated that the remainder of the ITIL 4 courses beyond the Foundation level course will be available in late 2019. In the meantime, v3 exams and all v3 courses will continue to be available.

To keep abreast of updates, visit the AXELOS website.


ITIL V3 to ITIL 4 Transition Certification Course

When the remainder of the ITIL 4 courses is introduced in late 2019, there will be a “bridging” course available to those individuals who have acquired 17 credits in the ITIL v3 certification scheme. This is one of many reasons why IT professionals are encouraged to continue to participate in the v3 certification program.

Click Here to view ITGRC’s ITIL v3 courses and certification scheme.


ITIL 4 Foundation Course Overview

This is a new three-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.


                                                            Service Value System (SVS)

 ITIL 4 pic2


Course Objectives

At the end of this new three day course, attendees will have an understanding of the following:

  • A high-level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 new model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value


Who Should Attend

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value.

The ITIL 4 Foundation course is best suited for:

  • IT Managers/IT Architects
  • System Administrators and Analysts
  • Operations Manager, Database Administrators
  • Process Owners, Practitioners
  • Service Delivery Professional, Quality Analyst
  • CIOs, CTOs, IT Directors

Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.



There are no mandatory pre-requisites.


Exam & Certification 

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. The exam may be scheduled and completed online.
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
  • You will attain 12 professional development units (PDUs) for Project Managers


Is This Course Accredited

  • Yes! By PEOPLESCERT, the official ITIL accreditors, have accredited this course and the instructors who teaches the course as providing high-quality training in IT Service Management.


Course Dates

 ITGRC shall announce the course dates, time to times on the company website


Course & Instructor Accreditation

ITGRC is an affiliate to Skillsoft Idia and is globally accredited to provide ITIL education for the certification program.
The instructor is a highly experienced ITIL-certified member attached to ITGRC senior consulting team. Further, he or she is qualified to teach this course as defined by ITGRC's internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation of ITIL projectS. This knowledge is a direct result of ITGRC’s vendor neutrality – as well as many years of experience.




Upcoming Events

PRINCE2 Agile Foundation Course - 2020 Thursday, 15 August 2019 08:40




ITIL4 Foundation Course - 2020 Tuesday, 23 April 2019 03:37




CISSP Rapid Review Course - 2020 Tuesday, 12 December 2017 09:16




Information Security Risk Manager Workshop - 2020 Saturday, 26 August 2017 05:35




ITGRC Training and Workshop Calendar - 2020 Saturday, 05 December 2015 00:53




CISM Review Course April - 2020 Monday, 30 December 2013 12:17





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K D Dinusha Chathurangi (CISA Review Course October 2019): IT Compliance Officer at Hatton National Bank Friday, 07 February 2020 06:28
"Thank you for the great effort and specially I want to tell that I learned a lot from this... Read more
R. P. S. Hashani (CISA Review Course October 2019): Project Coordinator at Interblocks Limited Friday, 07 February 2020 06:26
"I am satisfied with my decision to choose ITGRC as the learning center for my first... Read more
Harsha Naveendra Gunaratne (CISA Review Course October 2019): AGM-IT at Newspapers LTD Friday, 07 February 2020 06:24
"Course was conducted in a highly professional level with all the required materials and... Read more
Kasun Jayakodyarachchi (ITIL4 Foundation Course November 2019): Senior ELV Engineer at APS Lanka(Pvt) Ltd Saturday, 30 November 2019 04:01
"Gained vast knowledge about the ITIL 4 framework best practice and their activities inside the... Read more
Thusithra Selvarajah (ITIL4 Foundation Course November 2019): Technical Officer at Sri Lanka Telecom (Services) Ltd Saturday, 30 November 2019 03:59
"It is very effective for any career path development. I got more knowledge on IT Management... Read more
Tharindu De Silva (ITIL4 Foundation Course November 2019): IT Infrastructure Specialist at Ansell Lanka Pvt Ltd Saturday, 30 November 2019 03:57
"Well Presented handouts provided. The Instructor manage to cover the course content in a lively... Read more
Roushan Mohamed (ITIL4 Foundation Course November 2019): Head – Effectiveness, Process and Risk Management at Dialog Axiata Saturday, 30 November 2019 03:55
"Broad experience of Mr. Thilak Pathiarge helped to capture all aspects of ITIL4 course." Read more
C.A.B Godagama (ITIL4 Foundation Course November 2019): Technical Officer at Sri Lanka Rupavahini Corporation Saturday, 30 November 2019 03:50
"The lecturer Mr. Thilak Pathiarge is very knowledgeable and best kind of experience and it was a... Read more
Gayathri Gunawardena (ITIL4 Foundation Course September 2019): Senior Engineer Friday, 11 October 2019 07:24
"The Trainer has wide exposure to the Subject. The Course was very well structured and the trainer... Read more
Daminda Wanasundera (ITIL4 Foundation Course September 2019): Regional Manager – Business Systems Solutions Friday, 11 October 2019 07:22
"The Program was worthy my time and met my expectations. The exercises were realistic and will use... Read more
Milad Mubarak (ITIL4 Foundation Course September 2019): Project Manager Friday, 11 October 2019 07:18
"Handling the sessions an Theory Questions and discussions were very effective. The program was... Read more
Randhika Wickramarathna (ITIL4 Foundation Course July 2019): Assistant Manager - IT Operations Thursday, 25 July 2019 10:17
"I obtained a clear understanding of the differences between ITILV3 and ITIL4. The 34 practices... Read more

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