Course Introduction

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organizations realize business change, transformation and growth through the proper use of IT during the Fourth Industrial Revolution. ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.

Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT-enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.

ITIL 4 Certification Program

This Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme. The Foundation course is a mandatory requirement for all other levels.

 AXELOS has stated that the remainder of the ITIL 4 courses beyond the Foundation level course will be available in late 2019. In the meantime, v3 exams and all v3 courses will continue to be available.

To keep abreast of updates, visit the AXELOS website.

ITIL V3 to ITIL 4 Transition Certification Course

When the remainder of the ITIL 4 courses is introduced in late 2019, there will be a “bridging” course available to those individuals who have acquired 17 credits in the ITIL v3 certification scheme. This is one of many reasons why IT professionals are encouraged to continue to participate in the v3 certification program.

Click Here to view ITGRC’s ITIL v3 courses and certification scheme.

ITIL 4 Foundation Course Overview

This is a new three-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

                                                            Service Value System (SVS)

Course Objectives

At the end of this new three day course, attendees will have an understanding of the following:

• A high-level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 new model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Who Should Attend

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value.

The ITIL 4 Foundation course is best suited for:

• IT Managers/IT Architects
• System Administrators and Analysts
• Operations Manager, Database Administrators
• Process Owners, Practitioners
• Service Delivery Professional, Quality Analyst
• CIOs, CTOs, IT Directors

Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory pre-requisites.

Exam & Certification 

• This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. The exam may be scheduled and completed online.
• A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
• You will attain 12 professional development units (PDUs) for Project Managers

Is This Course Accredited

• Yes! By PEOPLESCERT, the official ITIL accreditors, have accredited this course and the instructors who teaches the course as providing high-quality training in IT Service Management.

Course Dates

 ITGRC shall announce the course dates, time to times on the company website

Course & Instructor Accreditation

ITGRC is an affiliate to Skillsoft Idia and is globally accredited to provide ITIL education for the certification program.
The instructor is a highly experienced ITIL-certified member attached to ITGRC senior consulting team. Further, he or she is qualified to teach this course as defined by ITGRC's internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation of ITIL projectS. This knowledge is a direct result of ITGRC’s vendor neutrality – as well as many years of experience.