This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. The qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation.
This 3 day course immerses learners in the contents of the ITIL CSI publication, with a management and governance focus, butnot the detail of each of the specific supporting processes
This course is a 4 day instructor-led course with limitedclass size. It uses a combination of lectures, group discussions, practical exercises and sample exams.
The course includes:
We recommend that you have access to the ITIL CSI core Publication-alternatively we can provide it at a discounted price.
The target group includes but is not limited to:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits) from the 2011 edition, V3Foundation Course or V2 Foundation plus a Bridge Certificate.
Documentary evidence (a copy of the certificate) must be presented to be eligible for this certification level
ITGRC training is focused on ensuring you build your capability while your career
With real world practicing consultant as your trainers, you are assured to receive a rich and insightful education experience with expert from the field
supervised exam. Eight (8) multiple choice, scenario-based, gradient scored questions.
Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Duration Maximum 90 minutes for all candidates in their respective language and there are provisions for additional time relatingto language.
Pass Score 28/40 or 70%.
Venue:No.11/21,1/1,Melder Place, Nugegoda,Sri Lanka.
Call: Mrs Rupasingeh +94 772300268
On-Line Registrations: http://itgrc.lankapanel.biz/