YOU SHOULD REVIEW THE FOLLOWING STATEMENT PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THIS WEBSITE. This Website is hosted and operated by the IT Governance and Risk Consulting (Pvt) Ltd, 11/24, 1/1 Melder Place, Nugegoda,     Sri Lanka (mentioned below as "The ITGRC").

 

Collection of Personal Information

IT Governance and Risk Consulting (ITGRC) was established with a key objective of providing high quality IT governance, risk and security consulting and training services to public and private sector Banking and Financial organizations. 

Quality is important to our business because we value our customers. We strive to provide our customers with services which meet and even exceed their expectations. We are committed to continuous improvement and have established ISO9001 based Quality Management System which provides a framework for measuring and improving our performance. A cost effective Quality Management System is the means adopted to ensure that quality and business objectives are met and to provide objective evidence to substantiate that goal.

The Company is fully committed to the principles of Quality Assurance, Health & Safety and safeguard of the environment and recognizes the necessity for the involvement of all employees to achieve quality goals. A culture of continuous improvement in all services offered to clients and to all internal operations is communicated and promoted throughout the organization.

Our Quality Management System requirements:

• We gain satisfactory understanding of the requirement for each s assignment that we undertake to ensure that the solution we deliver meet our customer expectations.
• Our work is properly planned and managed to ensure that our services are delivered in a manner which enhance our professional standing.
• Competent staff are assigned to undertake the work and that opportunities are provided to allow staff to broaden their skills and achieve job satisfactions through training and by undertaking more complex and challenging work under proper supervision.
• Feedback is sought on the service and training that we deliver and the operation of the system to allow continuous improvement of our services.
• Develop and maintain quality consciousness amongst all management and staff employed by the company.
• Develop and maintain a culture of continuous improvement in the quality of services.
• We comply with statuary obligations, standards and code of practices relevant to the quality management.
• Management reviews the quality objectives on a regular basis to ensure the continuous suitability of ITGRC's Quality Management System.

The assurance of quality is fundamental to all work undertaken by ITGRC and the members of the staff are adhere to the requirement of the Quality Management Systems for all assignment undertaken by the Company and to maintained records to demonstrates that the Quality Management System has been followed. 

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business.

• Regular gathering and monitoring of customer feedback.
• A customer complaints review.
• Selection and performance monitoring of suppliers against set criteria.
• Training and development for our employees.
• Regular audit of our internal processes.
• Measurable quality objectives which reflect our business aims.
• Management reviews of audit results, customer feedback and complaints.

Our internal procedures are reviewed regularly and are build into in a quality manual, which is in progress at present.

ITGRC is an equal opportunity company with a culture that provides training to staff to ensure that everyone has equal opportunity to develop in line with our objectives.

This policy is posted on the Company web site. The Company's Management consists of Industry experts, university professionals and prominent individuals in diverse professions. Although the Managing Director has ultimate responsibility for quality, all employees have a responsibility within their own areas of work to ensure quality is maintained at all times. 

Signed by:
Thilak Pathirage
Position: DIR/CEO

This revision dated: 28th Jan 2019 
Latest review dated: 28th Jan 2019